Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ethelandivy.com. Put "return request" in the subject of your email with description of your issue. After reviewing your request, we will either accept your return and send you a return shipping label, as well as instructions on how and where to send your package, or inform you of the reason we are not accepting your return.

Please note: Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@ethelandivy.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and arts/ crafts and miniature kits which have been opened. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ethelandivy.com.

We want you to be delighted with your Ethel & Ivy purchase. If the items in your order arrive damaged or defective, please use the procedure above so we can make it right.